UNIVERGE BLUE ENGAGE Agent Dashboard provides supervisors with a clear view of frontline user historical call performance through user-friendly data visualization. The dashboard allows supervisors to see individual agent performance data for inbound and outbound call queues, including metrics relating to calls, occupancy, and queues.
Data-driven decisions: Supervisors can leverage the ENGAGE Agent Dashboard to reward high performers, identify coaching opportunities, and leverage customer trends to improve their customer experience.
Simple yet powerful analytics: Supervisors can discover insights immediately using the ENGAGE Agent Dashboard’s visuals compared to traditional tabular data.
See improvements over time: Supervisors can adjust the historical date range to view frontline user performance based on their desired timeframe.
Reach out to your NEC authorized representative or call us at 888.632.7003 or click on the Speak with Expert button below.
Reach out to your NEC authorized representative or call us at 888.632.7003 or submit the form below.