UNIVERGE BLUE
Everything as a Service for Legal SERVICES
Clients are spending less time in offices and more time communicating through digital channels. To keep pace, law firms need to transform the desk-and-receptionist welcome into digital, multi-channel client experiences. UNIVERGE BLUE enables efficient and satisfying client interactions across voice, SMS, chat, online meetings, and more.
Why UNIVERGE BLUE CLOUD SERVICES for Legal Services
Legal Services Safety and Security Challenges
DELIVER SUPERIOR CLIENT SERVICE
- Send outbound voice, SMS and chat notifications so you can contact your clients using their preferred method of communication.
- Provide clients self-service options for straightforward concerns to keep support staff free to address more urgent issues.
- Support clients’ expectations of a seamless digital journey from first contact to issue resolution.
SIMPLIFY THE
BILLING PROCESS
- Integrate your phone records with common billing platforms like Clio to auto-populate billable time reports.
- Keep accurate call records with baseline data on all client calls.
- Never miss important client calls or texts. Use the Mobile App to easily stay connected from any location.
MITIGATE
RISK
- Protect attorney-client privilege with enhanced security and privacy controls for all files shared between clients and team members
- Complete visibility and control over all phones across all locations, making it easier to manage device security
- Keep data safe at every level of the organization, protecting against malware, viruses, phishing, and hackers.
UNIVERGE BLUE’S SUITE OF APPLICATIONS AND SOLUTIONS DELIVERS A MODERN, DIGITAL-FIRST COMMUNICATIONS PLATFORM THAT:
- Allows clients to communicate through their preferred channel(s) of communication
- Simplifies risk management to protect confidential correspondence between team members and clients
- Provide detailed, accurate records of client communication for tracking billable hours