UNIVERGE BLUE
Everything as a Service for Government
By moving to UNIVERGE BLUE’s centralized cloud communications services, government organizations can eliminate complex protocols and manual tasks that waste time and promote error-prone procedures. One platform for all your communication needs that is simple to deploy, and easy to maintain and learn. Minimal training is required with the intuitive interfaces across desktop and mobile apps which offer a consistent user experience. UNIVERGE BLUE offers 99.999% financially-backed uptime Service Level Agreement (SLA), redundant data centers to ensure your data is secure, and scales easily to meet even the most demanding communications requirements.
Why UNIVERGE BLUE CLOUD SERVICES for Government
3 WAYS CLOUD COMMUNICATIONS
BENEFIT GOVERNMENT ENTITIES
Governments are under constant pressure to increase services, do more with less, and make sure every person feels safe, engaged, and informed. Flexible and cost-effective solutions that help government employees meet people’s needs – including during times of crisis – are essential now more than ever.
SUPERIOR CUSTOMER SERVICE
- Move easily between integrated phone, chat, SMS, and call center, while minimizing transfers and dead ends with intelligent routing and self-service interactive voice response (IVRs).
- Answer questions quickly and accurately by easily routing calls to the correct person for better service.
- Support constituents’ expectations of a seamless digital journey from first contact to issue resolution.
MAXIMIZE PRODUCTIVITY
- Shorten wait times and respond promptly to calls or texts.
- Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
- Mobile devices let employees access relevant forms, policies, and information faster and more efficiently.
OPERATIONAL EFFICIENCY
- Reduce operating costs with cloud-based and flexible communications platforms that make it simple to create a new account, port numbers, and drop ship new phones – all from a central account.
- Complete visibility and control over all phones across all locations, making it easier to manage and service every communication need.
- Keep data safe at every level of the organization, protecting against malware, viruses, phishing, and hackers.
THERE ARE NUMEROUS WAYS TO APPLY FOR FUNDING TO HELP YOUR TRANSFORMATION. HERE IS A LIST OF FUNDING SOURCES CURRENTLY AVAILABLE.
Discover How UNIVERGE BLUE
CAN PROMOTE GREATER GOVERNMENTAL PRODUCITIVY
Mobility
Flexible whenever, wherever communications for dynamic and adaptive connectivity Explore
Contact Center
Agent, attendant, and caller management and supervision for front-line attentive service Explore
Security
Safeguards against threats and failures for operational control and loss prevention Explore
Integrated Communications
Integration of voice, chat, video conferencing, and contact center functionality into standard enterprise applications for streamlined departmental and cross-agency accessibility Explore
Customized Conferencing
Schedule, host, record, annotate, and transcribe video conferences with up to 100 attendees for a high-quality team, departmental, and organizational collaboration Explore
File Sync & Share
Individual file backup, storage, antivirus, sharing, and synchronization for targeted information handling Explore