You’re invited! Training Tuesdays

Please join us for one of our live training sessions on UNIVERGE BLUE CONNECT or UNIVERGE BLUE ENGAGE. The sessions are held on the first and fourth Tuesdays of the month at 1 p.m. CT.

Training Tuesdays Registration is free!


WHAT TO EXPECT

  • Where to download the apps and how to set them up
  • How to use key features of the apps including placing calls, call features, hosting meetings, accessing and sharing files, video conferencing, and so much more!
  • Where to find helpful articles and videos
  • Live Q&A

LIVE TRAINING - 1st TUESDAY EACH MONTH AT 1 P.M. CT

 

CONNECT Training Schedule

WHAT TO EXPECT

  • Learn about routing schemas, reporting options, proactive outbound notifications, agent handling and queue management, recording suite, customer satisfaction and KPI’s to outbound call campaigns, CRM integrations, omnichannel, and so much more!
  • Live Q&A
     

LIVE TRAINING - 4th TUESDAY EACH MONTH AT 1 P.M. CT

 

ENGAGE Training Schedule

  • Tuesday, January 25, 1 p.m. CT, Register now
  • Title: Agent & Queue Management
  • Description: A queue is no longer just a queue.  An Agent is no longer just a voice. In this session, we will dive into how to Manage your diverse workstreams more effectively through the depth of Queue options.  As well as Learn best practices for properly mapping your staffing needs in today’s hybrid work environments.

STRESS-FREECLOUD EXPERIENCE

Security

Advanced protection against malware, viruses, phishing, and hackers

Support

24/7 support from live experts EVERY time you call

Compliance

Built to help healthcare, legal services and financial firms stay compliant

Reliability

Ready when you are, whether you’re in the office or working remotely

Scalability

30+ integrated apps that are easy to add as your business grows

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