Why choose a CCaaS Solution?

Today’s contact center teas are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver an exceptional customer experience, can make contact center implementation a daunting task. To help customers ensure that their contact center fully realizes all of its goals, UNIVERGE BLUE offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.

Unlike traditional on-premises systems, UNIVERGE BLUE ENGAGE Contact Center (CCaaS) can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our UNIVERGE BLUE experts with you every step of the way, your transition to the cloud is seamless and stress-free.

Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:

  • Support multi-site contact centers and remote agents
  • Centralize management from one portal, accessible anywhere, any time
  • Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
  • Easily manage customizable agent skillsets and statuses
  • Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
  • Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
  • Send out post-call surveys to measure satisfaction
  • Quickly and easily integrate with CRM and WFM systems
  • And much more...

STRESS-FREECLOUD EXPERIENCE

Security

Advanced protection against malware, viruses, phishing, and hackers

Support

24/7 support from live experts EVERY time you call

Compliance

Built to help healthcare, legal services and financial firms stay compliant

Reliability

Ready when you are, whether you’re in the office or working remotely

Scalability

30+ integrated apps that are easy to add as your business grows

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