Agent Scheduling and Quality Assurance
Running a contact center isn’t always easy. Managers must not only ensure that agent staffing, and schedule adherence are sufficient to handle peak volume, but also ensure the quality of the service they deliver. UNIVERGE BLUE ENGAGE Contact Center solution will provide your staff with the tools they need to meet—and exceed—your customer interaction objectives. From scheduling and monitoring to quality scoring and coaching, UNIVERGE BLUE ENGAGE offers a suite of built-in tools to evaluate and help improve agent performance:
Built-in Schedule Manager
Integrated Quality Assurance and monitoring tools
Reporting and performance analysis features
Reach out to your NEC authorized representative or call us at 888.632.7003 or click on the Speak with Expert button below.
Reach out to your NEC authorized representative or call us at 888.632.7003 or submit the form below.