UNIVERGE BLUE ENGAGE
Packages

UNIVERGE BLUE ENGAGE is a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services that provides a best-in-class customer experience.

Find out which ENGAGE package is right for your business!

ENGAGE
ADVANCED

Cloud PBX phone system with team chat, presence, and core video conferencing capabilities

ENGAGE
COMPLETE

A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage

Compare ENGAGE Packages

Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
Find out which ENGAGE package is right for your business!

Packages ENGAGE ADVANCED ENGAGE COMPLETE
Features
CC License Type Concurrent Seats* Concurrent Seats*
UC Bundling with CONNECT Sold with CONNECT or standalone Sold with CONNECT or standalone
Access to Integrated Employee Collaboration and Advanced Call Handling within CONNECT
Admin Portal
Admin Portal
Supervisor App
Real-Time Agent Status
Inbound Voice Channel Queues
Automatic Call Distribution (ACD)
Position in Queue & Estimated Wait Time Messages
Supervisor Functions (Monitor, Whisper, Barge-in)
Real-Time, Historical & Graphical Reports
Real-Time Dashboards
Call Recording
Pre-Built Integrations (Dynamics, Salesforce, Zendesk, Slack)1
Agent Desktop & Web Application
Scheduled & Custom Reports
Customizable IVR
Skill-Based Routing
Geo-Routing
Advanced Rules-Based Routing(Last agent, Preferred agent etc.)
Custom Agent Status
Real-Time Customizable Threshold Alerts
Queued Callback & Queued Voicemail
Emergency Queue Bulletins
Post-Call Surveys 
Text-to-Speech 
Call Scripting
Outbound Voice & Blended Channel Queues
Outbound Dialer(Scheduled Power Dialing)
Elastic Demand Support2
Chat Channel Queues Add-on
Email Channel Queues Add-on
SMS/WhatsApp Channel Queues Add-on
Dynamic Notification (Voice, Email & SMS) Add-on
Schedule Manager Add-on
AI - Powered Interaction Analytics Add-on
Evaluator (QA Templates & Scoring)  Add-on
Screen Recording Add-on
Custom CRM Integration Prof. Services Prof. Services
Custom WFM Integration Prof. Services
Custom EHR Integration Prof. Services
Custom IVR Integrations & Self Service Applications (DB Data Dips, Intelligent Routing, Payment IVRs etc.) Prof. Services
Speech Recognition Integration
CONTACT CENTER CONCURRENT SEAT USAGE
Inbound Domestic (Contact Center Usage) Unlimited Unlimited
Outbound Domestic (Contact Center Usage/Dialer)3 1,000 mins/month per concurrent seat 2,000 mins/month per concurrent seat
Toll-free Inbound/Outbound As per toll-free bucket/per minute As per toll-free bucket/per minute

*Number of users signed-in
1. Advanced & COMPLETE includes SFDC Classic, Lightning (no click to call), Dynamics, Zendesk & Slack integrations.
2. CC Bursting limited to 50% of subscribed seat capacity. Billing will be for peak concurrent sign-ons during period- no min. usage duration and wil be reflected on next bill cycle. ‘Burst & release’ model – billing in advance for next period reflects subscribed seat count (not previous period's peak). Does not apply to CONNECT named user services.
3.Charges only apply to minutes in excess of the pooled bundles per customer account AND to not-included destinations, premium and specialty numbers. Those will be charged on a pay per use basis. Call rate tariffs can be obtained at: https://univerge.blue/rates

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