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UNIVERGE BLUE® Extend CRM Integrations
Connect the powerful communication capabilities of UNIVERGE BLUE CONNECT with your existing systems to drive customer retention and increase revenue.
UNIVERGE BLUE CONNECT for Microsoft Dynamics™ 365
Easy to Use
Click-to-call: Click on any contact to make calls using UNIVERGE BLUE CONNECT directly within Dynamics 365.
Screen pops: Pull up existing customer records on incoming calls.
Create records: Create new contacts and leads with just one click.
Log calls: Quickly and easily take notes and log call details directly within Dynamics 365 while on an active call.
Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services.
Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate workflows and maximize employee efficiency.
Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
Streamline workflows: Save time from switching between applications, eliminate misdials, create contacts and leads with just one click, take notes on active calls, and more.
Easy to use: UNIVERGE BLUE CONNECT for Microsoft Dynamics 365 is an easy-to-use and easy-to-deploy integration, with no heavy training or implementation costs.