UNIVERGE BLUE® Extend CRM Integrations

UNIVERGE BLUE® CONNECT for Microsoft Dynamics™ 365

Click-to-call: Click on any contact to make calls using UNIVERGE BLUE CONNECT directly within Dynamics 365.
Screen pops: Pull up existing customer records on incoming calls.
Create records: Create new contacts and leads with just one click.
Log calls: Quickly and easily take notes and log call details directly within Dynamics 365 while on an active call.
Combine with UNIVERGE BLUE® ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services.

Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate workflows and maximize employee efficiency.
Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
Streamline workflows: Save time from switching between applications, eliminate misdials, create contacts and leads with just one click, take notes on active calls, and more.
Easy to use: UNIVERGE BLUE CONNECT for Microsoft Dynamics 365 is an easy to use and easy to deploy integration, with no heavy training or implementation costs.

Must have active UNIVERGE BLUE CONNECT and Microsoft Dynamics™ 365 accounts to use this integration.