UNIVERGE BLUE EXTEND integrations for ENGAGE contact center make it easy for businesses to leverage popular applications - or build their own - to deliver smarter and more efficient contact center customer experiences.
UNIVERGE BLUE ENGAGE for Slack
Alert and Adapt
Easy to Use
Send alerts in real-time: Deliver time-sensitive alerts and updates to selected channels in Slack; take rapid action before situations become problematic.
Alert and adapt in real-time: Keep your finger on the ENGAGE contact center pulse by delivering alerts and updates in Slack to agents.
Increase productivity: Embed ENGAGE contact center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.