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UNIVERGE BLUE® Extend Contact Center Integrations
UNIVERGE BLUE® ENGAGE for Slack®
Alert and Adapt
Streamline Workflows
Easy to Use
Key Features
Send alerts in real-time: Deliver time-sensitive alerts and updates to selected channels in Slack; take rapid action before situations become problematic.
Benefits
Alert and adapt in real-time: Keep your finger on the ENGAGE contact center pulse by delivering alerts and updates in Slack to agents.
Increase productivity: Embed ENGAGE contact center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
Must have active UNIVERGE BLUE ENGAGE ADVANCED or COMPLETE plan and active Slack® accounts to use this integration.
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