UNIVERGE BLUE EXTEND integrations for ENGAGE contact center make it easy for businesses to leverage popular applications - or build their own - to deliver smarter and more efficient contact center customer experiences.
UNIVERGE BLUE ENGAGE for Zendesk
Alert and Adapt
Easy to Use
Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s account.
Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their account record within Zendesk.
Screen pops: Pull up existing customer account records from incoming calls.
Case lookups: Access ticket status for clients or build a call flow that lets them self-serve.
Prioritize inquiries: For customers with open cases, you can sort incoming inquiries into queues based on the status of their ticket.
Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
Increase productivity: Embed ENGAGE contact center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.