| Global Features |
| Profile |
Cloud PBX phone system with team chat, presence and core video conferencing capabilities |
A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage |
PRO package with boosted meeting capacity and more 3rd party integration capabilities |
| Mix and match |
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| Pricing model |
Per user |
Per user |
Per user |
| CONNECT Call Center (Voice Only) |
Add-on |
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| CALLING FEATURES |
| Number of concurrent end points |
3 total (deskphones/apps) |
5 total (deskphones/apps) |
5 total (deskphones/apps) |
| Desktop and mobile apps |
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| Free calling to 33 countries* |
Unlimited * |
Unlimited * |
Unlimited * |
| Local phone number (DDI) and extension |
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| Toll Free Numbers |
Add-On ** |
Add-On ** |
Add-On** |
| Programmable line keys |
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| Change phone idle screen display |
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| HD quality voice |
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| Caller ID |
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| Extension to extension calling |
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| Call waiting, transfer, hold |
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| Call pickup |
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| Call park / park pickup |
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| 3-way calling |
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| Music on hold |
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| Paging |
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| Intercom |
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| Busy Lamp Field (BLF) |
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| Do Not Disturb (DND) |
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| Receptionist view |
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| Voicemail |
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| Voicemail transcription |
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| Voicemail storage |
10 Hrs/user |
10 Hrs/user |
10 Hrs/user |
| Call recording (automatic) |
90 days or up to 48 Hrs |
90 days or up to 48 Hrs |
90 days or up to 48 Hrs |
| UNIVERGE BLUE ARCHIVE |
Add-on |
Add-on |
Add-on |
| WebFax |
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| CONNECT COLLABORATION |
| Presence |
CONNECT |
CONNECT |
CONNECT |
| Cross platform team messaging with unlimited files support |
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| Federation (upon request) |
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| Business SMS (only available in U.S. & Canada) |
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| Company Messaging (Group SMS) |
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Add-on |
Add-on |
| Calendar sync within apps |
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| CONNECT CALL CENTER |
| Voice channel (inbound, outbound) |
Add-on |
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| Smart greetings (queue depth & ETA) |
Add-on |
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| Monitor, Whisper, Barge |
Add-on |
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| Supervisor agent monitoring |
Add-on |
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| Real-time agent status |
Add-on |
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| Establish and track SLA |
Add-on |
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| Intelligent call routing |
Add-on |
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| Configurable agent wrap-up time |
Add-on |
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| Advanced Hunt Group call recording |
Add-on |
200 Hrs |
200 Hrs |
| ENGAGE ADVANCED/COMPLETE Contact Center |
| ENGAGE ADVANCED/COMPLETE (single pane) |
Add-on |
Add-on |
Add-on |
| CONNECT CALL CENTER ANALYTICS |
| QoS dashboard |
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| Call history |
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| Hunt Group reporting |
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| Advanced Hunt Group reporting |
Add-on |
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| Supervisor analytics |
Add-on |
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| Wallboards (real-time) |
Add-on |
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| Detailed Contact Center analytics (real-time) |
Add-on |
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| SHARE CLOUD STORAGE |
| File, backup, sync and share |
5 GB/user (pooled) |
50 GB/user (pooled) |
200 GB/user (pooled) |
| Antivirus and malware protection |
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| Unlimited file versioning |
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| Secure external sharing |
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| Microsoft® Outlook® integration |
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| File server sync |
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| Account level 1TB upgrades |
Add-on |
Add-on |
Add-on |
| MEET VIDEO CONFERENCING |
| Web participants |
4 |
100 |
200 |
| HD video (720p) participants |
4 |
100 |
100 |
| Max videos displayed per page |
4 |
20 |
20 |
| Unlimited and recurring meetings |
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| VoIP/PSTN Audio (200 max) |
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| International dial-in numbers |
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| Custom meeting logo/background |
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| Background blur |
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| Virtual backgrounds (BETA) |
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| Custom meeting URL |
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| Join or host from mobile / Chrome |
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| Integrated scheduling with MS 365®/Outlook®/Teams®, Google Workspace™, Slack® |
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| Noice cancellation |
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| Waiting room |
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| Muting controls |
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| Meeting lock (+automatic) |
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| End-to-End encryption |
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| Meeting passwords |
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| Host security settings |
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| Remove participant |
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| Active talker indicator |
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| Screen annotation |
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| Screen and application sharing |
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| Private and group chat |
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| Record meetings |
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| Recording cloud storage |
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Unlimited |
Unlimited |
| Meeting transcripts and insights |
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| Meeting notes |
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| Attendance reports |
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| Chat reports |
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| Conference Rooms |
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| CONNECT INTEGRATIONS |
| Google Chrome™ Click to Call |
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| MS Active Directory® |
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| MS Outlook |
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| Google Workspace |
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| MS O365 / Teams / Outlook (MEET) |
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| Slack (MEET) |
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| Generic CRM screen pop |
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| Sugar CRM® |
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| Zendesk™ |
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| Salesforce® (classic & lightning) |
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| ServiceNow® |
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| Oracle NetSuite® |
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| MS Dynamics 365® |
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| CONNECT REST API |
Voice/Address Book/Analytics |
Voice/Address Book/Analytics |
Voice/Address Book/Analytics |
| CONNECT ACCOUNT LEVEL UCaaS Features |
| Number porting |
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| Auto Attendant (1 per account) (Outbound bucket 1000min/month) |
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| Hunt Groups (10 per account) |
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| Basic Hunt Group call recording |
100 Hrs |
100 Hrs |
100 Hrs |
| ARCHIVE ACCOUNT LEVEL |
| Store, search, retrieve and export CONNECT voice calls, call recordings, voicemails, chats and MEET video meetings. Note: any Add-on automatically applies to all CONNECT user licenses on the account. |
1, 3, 7 or 10 years
(rolling retention) |
Add-on |
Add-on |
Add-on |
