UNIVERGE BLUE CONNECT
Packages

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC's Stress-Free Cloud Experience.

Find out which CONNECT package is right for your business!

CONNECT
ESSENTIALS

Cloud PBX phone system with team chat, presence, and core video conferencing capabilities

CONNECT
PRO

A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage

CONNECT
PRO PLUS

PRO package with boosted meeting capacity and more 3rd party integration capabilities

Compare CONNECT Packages

Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
Find out which CONNECT package is right for your business!

Packages ESSENTIALS PRO PRO PLUS
Global Features
Mix and match
Pricing model Per user Per user Per user
CONNECT CALL CENTER Add-on
CALLING FEATURES
Number of concurrent end points 1 desk phone + CONNECT mobile and desktop apps 5 desk phones + CONNECT mobile and desktop apps 5 desk phones + CONNECT mobile and desktop apps
Desktop and mobile apps
Free calling US, Canada, Puerto Rico Unlimited * Unlimited * Unlimited *
Call pickup
Call park / park pickup
Voicemail transcription
WebFax
Full Feature List
Local phone number (DID) and extension
Programmable line keys
Change phone idle screen display
HD quality voice
Caller ID
Extension to extension calling
Call waiting, transfer, hold
Call pickup
Call park / park pickup
3-way calling
Music on hold
Paging
Intercom
Busy Lamp Field (BLF)
Do Not Disturb (DND)
Receptionist view
Voicemail
Voicemail storage
Call recording (automatic)
CONNECT COLLABORATION
Presence CONNECT CONNECT CONNECT
Cross platform team messaging with unlimited files support
Federation (upon request)
Business SMS (only available in U.S. & Canada)
Calendar sync within apps
CONNECT CALL CENTER
Voice channel (inbound, outbound) Add-on
Smart greetings (queue depth & ETA) Add-on
Monitor, Whisper, Barge Add-on
Supervisor agent monitoring Add-on
Real-time agent status Add-on
Establish and track SLA Add-on
Intelligent call routing Add-on
Configurable agent wrap-up time Add-on
Advanced Hunt Group call recording Add-on 200 Hrs 200 Hrs
ENGAGE ADVANCED/COMPLETE Contact Center
ENGAGE ADVANCED/COMPLETE (single pane) Add-on Add-on Add-on
CONNECT CALL CENTER ANALYTICS
QoS dashboard
Call history
Hunt Group reporting
Advanced Hunt Group reporting Add-on
Supervisor analytics Add-on
Wallboards (real-time) Add-on
Detailed Contact Center analytics (real-time) Add-on
SHARE CLOUD STORAGE
File, backup, sync and share 5 GB/user (pooled) 50 GB/user (pooled) 200 GB/user (pooled)
Antivirus and malware protection
Unlimited file versioning
Secure external sharing
Microsoft® Outlook® integration
File server sync
Account level 1TB upgrades Add-on Add-on Add-on
MEET VIDEO CONFERENCING
Web participants 4 100 200
HD video (720p) participants 4 100 100
Max videos displayed per page 4 20 20
Unlimited and recurring meetings
VoIP/PSTN Audio (200 max)
International dial-in numbers
Custom meeting logo/background
Background blur
Virtual backgrounds (BETA)
Custom meeting URL
Join or host from mobile / Chrome
Integrated scheduling with MS 365®/Outlook®/Teams®, Google Workspace™, Slack®
Noice cancellation
Waiting room
Muting controls
Meeting lock (+automatic)
End-to-End encryption
Meeting passwords
Host security settings
Remove participant
Active talker indicator
Screen annotation
Screen and application sharing
Private and group chat
Record meetings
Recording cloud storage Unlimited Unlimited
Meeting transcripts and insights
Meeting notes
Attendance reports
Chat reports
CONNECT INTEGRATIONS
Google Chrome™ Click to Call
MS Active Directory®
MS Outlook
Google Workspace
MS O365 / Teams / Outlook (MEET)
Slack (MEET)
Generic CRM screen pop
Sugar CRM®
Zendesk™
Salesforce® (classic & lightning)
ServiceNow®
Oracle NetSuite®
MS Dynamics 365®
CONNECT REST API Voice/Address Book/Analytics Voice/Address Book/Analytics Voice/Address Book/Analytics
CONNECT ACCOUNT LEVEL UCaaS Features
Number porting
Auto Attendant (1 per account) (Outbound bucket 1000min/month)
Hunt Groups (10 per account)
Basic Hunt Group call recording 100 Hrs 100 Hrs 100 Hrs

*Unlimited incoming calling and up to 6,000 minutes per month per user for outgoing calling.


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