UNIVERGE BLUE CONNECT
Packages
UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC's Stress-Free Cloud Experience.
Find out which CONNECT package is right for your business!
CONNECT
ESSENTIALS
Cloud PBX phone system with team chat, presence, and core video conferencing capabilities
CONNECT
PRO
A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage
CONNECT
PRO PLUS
PRO package with boosted meeting capacity and more 3rd party integration capabilities
Compare CONNECT Packages
Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
Find out which CONNECT package is right for your business!
| Packages | ESSENTIALS | PRO | PRO PLUS |
|---|
| Global Features | |||
| Profile | Cloud PBX phone system with team chat, presence and core video conferencing capabilities | A full communication and collaboration suite with extensive video meeting capabilities and sophisticated cloud storage | PRO package with boosted meeting capacity and more 3rd party integration capabilities |
| Mix and match | |||
| Pricing model | Per user | Per user | Per user |
| CONNECT Call Center (Voice Only) | Add-on | ||
| CALLING FEATURES | |||
| Number of concurrent Endpoints | 1 Endpoint (includes 1 desk phone and CONNECT mobile & desktop apps) |
5 Endpoints (includes desk phones and CONNECT mobile & desktop apps) |
5 Endpoints (includes desk phones and CONNECT mobile & desktop apps) |
| Desktop and mobile apps | |||
| Free calling to 33 countries* | Unlimited * | Unlimited * | Unlimited * |
| Local phone number (DDI) and extension | |||
| Toll Free Numbers | Add-On ** | Add-On ** | Add-On** |
| Programmable line keys | |||
| Change phone idle screen display | |||
| HD quality voice | |||
| Caller ID | |||
| Extension to extension calling | |||
| Call waiting, transfer, hold | |||
| Call pickup | |||
| Call park / park pickup | |||
| 3-way calling | |||
| Music on hold | |||
| Paging | |||
| Intercom | |||
| Busy Lamp Field (BLF) | |||
| Do Not Disturb (DND) | |||
| Receptionist view | |||
| Voicemail | |||
| Voicemail transcription | |||
| Voicemail storage | 10 Hrs/user | 10 Hrs/user | 10 Hrs/user |
| Call recording (automatic) | 90 days or up to 48 Hrs | 90 days or up to 48 Hrs | 90 days or up to 48 Hrs |
| UNIVERGE BLUE ARCHIVE | Add-on | Add-on | Add-on |
| WebFax | |||
| CONNECT COLLABORATION | |||
| Presence | CONNECT | CONNECT | CONNECT |
| Cross platform team messaging with unlimited files support | |||
| Federation (upon request) | |||
| UNIVERGE BLUE AI Assistant (Generative AI productivity tool) |
|||
| Business SMS (only available in U.S. & Canada) | |||
| Company Messaging (Group SMS) | Add-on | Add-on | |
| Calendar sync within apps | |||
| CONNECT CALL CENTER | |||
| Voice channel (inbound, outbound) | Add-on | ||
| Smart greetings (queue depth & ETA) | Add-on | ||
| Monitor, Whisper, Barge | Add-on | ||
| Supervisor agent monitoring | Add-on | ||
| Real-time agent status | Add-on | ||
| Establish and track SLA | Add-on | ||
| Intelligent call routing | Add-on | ||
| Configurable agent wrap-up time | Add-on | ||
| Advanced Hunt Group call recording | Add-on | 200 Hrs | 200 Hrs |
| ENGAGE ADVANCED/COMPLETE Contact Center | |||
| ENGAGE ADVANCED/COMPLETE (single pane) | Add-on | Add-on | Add-on |
| CONNECT CALL CENTER ANALYTICS | |||
| QoS dashboard | |||
| Call history | |||
| Hunt Group reporting | |||
| Advanced Hunt Group reporting | Add-on | ||
| Supervisor analytics | Add-on | ||
| Wallboards (real-time) | Add-on | ||
| Detailed Contact Center analytics (real-time) | Add-on | ||
| SHARE CLOUD STORAGE | |||
| File, backup, sync and share | 5 GB/user (pooled) | 50 GB/user (pooled) | 200 GB/user (pooled) |
| Antivirus and malware protection | |||
| Unlimited file versioning | |||
| Secure external sharing | |||
| Microsoft® Outlook® integration | |||
| File server sync | |||
| Account level 1TB upgrades | Add-on | Add-on | Add-on |
| MEET VIDEO CONFERENCING | |||
| Web participants | 4 | 100 | 200 |
| HD video (720p) participants | 4 | 100 | 100 |
| Max videos displayed per page | 4 | 20 | 20 |
| Unlimited and recurring meetings | |||
| VoIP/PSTN Audio (200 max) | |||
| International dial-in numbers | |||
| Custom meeting logo/background | |||
| Background blur | |||
| Virtual backgrounds (BETA) | |||
| Custom meeting URL | |||
| Join or host from mobile / Chrome | |||
| Integrated scheduling with MS 365®/Outlook®/Teams®, Google Workspace™, Slack® | |||
| Noice cancellation | |||
| Waiting room | |||
| Muting controls | |||
| Meeting lock (+automatic) | |||
| End-to-End encryption | |||
| Meeting passwords | |||
| Host security settings | |||
| Remove participant | |||
| Active talker indicator | |||
| Screen annotation | |||
| Screen and application sharing | |||
| Private and group chat | |||
| Record meetings | |||
| Recording cloud storage | Unlimited | Unlimited | |
| Meeting transcripts and insights | |||
| Meeting notes | |||
| Attendance reports | |||
| Chat reports | |||
| Conference Rooms | |||
| CONNECT INTEGRATIONS | |||
| Google Chrome™ Click to Call | |||
| MS Active Directory® | |||
| MS Outlook | |||
| Google Workspace | |||
| MS O365 / Teams / Outlook (MEET) | |||
| Slack (MEET) | |||
| Generic CRM screen pop | |||
| Sugar CRM® | |||
| Zendesk™ | |||
| Salesforce® (classic & lightning) | |||
| ServiceNow® | |||
| Oracle NetSuite® | |||
| MS Dynamics 365® | |||
| CONNECT REST API | Voice/Address Book/Analytics | Voice/Address Book/Analytics | Voice/Address Book/Analytics |
| CONNECT ACCOUNT LEVEL UCaaS Features | |||
| Number porting | |||
| Auto Attendant (1 per account) (Outbound bucket 1000min/month) | |||
| Hunt Groups (10 per account) | |||
| Basic Hunt Group call recording | 100 Hrs | 100 Hrs | 100 Hrs |
| ARCHIVE ACCOUNT LEVEL | |||
| Store, search, retrieve and export CONNECT voice calls, call recordings, voicemails, chats and MEET video meetings. Note: any Add-on automatically applies to all CONNECT user licenses on the account. | |||
| 1, 3, 7 or 10 years (rolling retention) |
Add-on | Add-on | Add-on |
* Unlimited incoming calling and up to 6,000 minutes per month per user for outgoing calling to the following countries: USA and Puerto Rico, Canada, Australia, Austria, Belgium, Czech Republic, Denmark, Estonia, France, Germany, Hong Kong, Iceland, India, Israel, Ireland, Italy ,Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Spain, South Korea, Sweden, Switzerland, Taiwan, and the United Kingdom.
** Toll Free Numbers can be billed in two ways: Pay per use if no package is subscribed to OR packages are available from 500 to 700,000 minutes
