Everything as a Service for Retail
Whether the selling environment is a specialty retailer, web-based retailer, convenience store, or quick service restaurant, UNIVERGE BLUE cloud solutions are designed to boost in-store performance, reduce operating costs, and enable quick service at single and multi-site locations. With UNIVERGE BLUE, retailers gain access to a wide variety of cloud-based services from a single and reliable technology partner, making scaling and maintaining essential infrastructure faster, less complex, more intuitive, and cost efficient.
Why UNIVERGE BLUE CLOUD SERVICES for Retail
3 WAYS CLOUD COMMUNICATIONS
Retailers need a communications platform that improves customer service and engagement – within and beyond the storefront. Flexible and cost-effective solutions that help retail employees meet customer’s needs – especially during seasonal peaks for demand – are more essential than ever.
- Move easily between integrated phone, chat, SMS, and call center, while minimizing transfers and dead ends with intelligent routing and self-service interactive voice response (IVRs).
- Reduce operating costs with cloud-based and flexible communications platforms that make it simple to create a new account, port numbers, and drop ship new phones – all from a central account.
- Complete visibility and control over all phones across all locations, making it easier to manage and service every communication need.
- Empower a more flexible, effective, and productive team that communicates anytime, from anywhere, and on any device.
- Prevent missed calls or texts so that sales professionals don’t miss an opportunity
- Mobile devices let employees access relevant policies, sales promotion, and other critical information faster and more efficiently.
OMNICHANNEL CUSTOMER ENGAGEMENT
- Use dynamic notifications to send outbound voice and SMS notifications about store updates, special promotions, and upcoming events.
- Answer questions quickly and accurately by easily routing calls to the correct person for better service.
- Eliminate busy signals with queuing, and provide in-queue music and voice playback (e.g., seasonal promotions).
NEC AND UNIVERGE BLUE IMPROVE THE RETAIL EXPERIENCE WITH SOFTWARE THAT ENABLES STORE MANAGERS AND ASSOCIATES TO RESPOND FASTER TO CUSTOMERS, BETTER MANAGE THEIR RETAIL ENVIRONMENT AND PROVIDE:
- A seamless digital journey from first contact to post-sale support
- Clean, simple transitions from old and outdated hardware systems to a future-proof, cloud-hosted solution
- Feature-rich, tightly integrated and intuitive solutions that make it easer than ever to serve your customers
Discover How UNIVERGE BLUE
Can Drive Customer Loyalty & Shopper Satisfaction
Flexible whenever, wherever communications for dynamic and adaptive in-store support Explore
Agent, attendant, and caller management and supervision for an exceptional retail customer experience Explore
Integration of voice, chat, video conferencing, and contact center functionality into standard enterprise applications for streamlined organizational accessibility Explore
Schedule, host, record, annotate, and transcribe video conferences with up to 100 attendees for high-quality collaboration with stakeholders Explore