UNIVERGE BLUE® Extend Helpdesk Integrations

Combine the communication capabilities of UNIVERGE BLUE® with helpdesk management applications to drive customer retention and increase revenue.


  • Increase Productivity
  • Streamline Workflows
  • Increase Revenue
  • Easy to Use

Key Features

  • Click-to-call: Easily place calls using UNIVERGE BLUE CONNECT directly within Zendesk.
  • Screen pops: Pull up existing customer tickets on incoming calls.
  • Advanced ticketing: Quickly create support tickets for customers.
  • Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both UNIVERGE BLUE CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services. 


  • Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate business workflows and maximize worker efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Saves agents time from switching between applications.
  • Easy to use: UNIVERGE BLUE CONNECT for Zendesk is an easy-to-use and easy-to-deploy integration, with no heavy training or implementation costs.