UNIVERGE BLUE® Extend Helpdesk Integrations

Combine the communication capabilities of UNIVERGE BLUE® with helpdesk management applications to drive customer retention and increase revenue.

UNIVERGE BLUE CONNECT for Zendesk®

  • Increase Productivity
  • Streamline Workflows
  • Increase Revenue
  • Easy to Use

Key Features

  • Click-to-call: Easily place calls using UNIVERGE BLUE CONNECT directly within Zendesk.
  • Screen pops: Pull up existing customer tickets on incoming calls.
  • Advanced ticketing: Quickly create support tickets for customers.
  • Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both UNIVERGE BLUE CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services. 

Benefits

  • Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate business workflows and maximize worker efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Saves agents time from switching between applications.
  • Easy to use: UNIVERGE BLUE CONNECT for Zendesk is an easy-to-use and easy-to-deploy integration, with no heavy training or implementation costs.

 Admin Guide for Zendesk End User Guide for Zendesk

UNIVERGE BLUE CONNECT for ServiceNow®

  • Increase Productivity
  • Streamline Workflows
  • Increase Revenue
  • Easy to Use

Key Features:

  • Click-to-call: Click on any contact to make calls using UNIVERGE BLUE CONNECT directly within ServiceNow.
  • Screen pops: Pull up existing customer tickets on incoming calls.
  • Advanced ticketing: Quickly create support tickets for customers.
  • Call logs: Take notes and log call details for new customers directly within ServiceNow while on an active call.
  • Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both UNIVERGE BLUE CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services. 

Benefits:

  • Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate business workflows and maximize worker efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Saves agents time from switching between applications.
  • Easy to use: UNIVERGE BLUE CONNECT for ServiceNow is an easy-to-use and easy-to-deploy integration, with no heavy training or implementation costs.

CHECK OUT THESE RESOURCES FOR MORE INFORMATION

End-User Guide