UNIVERGE BLUE ENGAGE Resources

TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH
FULLY INTEGRATED UNIFIED COMMUNICATIONS

ENGAGE PACKAGES

Accessibility features and capabilities

CHOOSING CONTACT CENTER SOFTWARE

Your guide to choosing the best contact center software

ENGAGE AS A SERVICE

Contact center call management solution

CONNECT & ENGAGE FAQ

Outstanding alone, even better together

ENGAGE ADVANCED

Skills and rule-based routing, scheduled and custom reports, queued callbacks and voicemails

ENGAGE COMPLETE

Custom integration, schedule manager, built-in omni-channel and dynamic notifications

UNIVERGE BLUE CONNECT & ENGAGE

Everyone Wins With NEC’s Integrated UNIVERGE BLUE CONNECT & ENGAGE

Contact Center Reports

Aggregate Data Into Actionable Insights

Interactive Voice Response

Optimize the flow of your customer interactions, in minutes

Patient Experience

Providing healthcare organizations with contact center tools that simplify and improve the patient experience.

Compliance Standards

Providing contact center tools that help maintain high compliance standards.

ENGAGE Mortgage Brokers

Helping mortgage brokers to differentiate based on service, rather than just pricing and margins

ENGAGE Credit Unions

Helping credit unions differentiate where it matters, by creating exceptional customer experience for its members

ENGAGE Dynamic Notification

Contact your customers by using outbound voice, SMS, or email notifications.

ENGAGE Evaluator FAQ

ENGAGE Evaluator will provide your team with a more robust and streamlined evaluation tool to improve their customer service experience.

ENGAGE Evaluator

USE ENGAGE EVALUATOR TOOL WITH AI TO ACHIEVE A FIRST-CLASS CUSTOMER EXPERIENCE

AI POWERED INTERACTION ANALYTICS

Interaction Analytics is a powerful feature that uses artificial intelligence (AI) to save your team a tremendous amount of time.

ENGAGE INTERACTION ANALYTICS

Using artificial intelligence (AI) to automatically highlight and notify them about important conversations.

ENGAGE INTERACTION ANALYTICS FAQs

UNIVERGE BLUE ENGAGE Interaction Analytics Frequently Asked Questions (FAQs)

ENGAGE INTERACTION ANALYTICS keyword examples

Suggested keyword examples of how interaction analytics can help curate meaningful insights

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