UNIVERGE BLUE Integrations

UNIVERGE BLUE EXTEND is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce®, and more – driving higher productivity and increasing customer retention at no heavy cost.

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Customer Benefits

• Increase Employee Productivity: Embed communications into everyday business applications across various teams to streamline business workflow and maximize employee efficiency.
• No heavy IT investment: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.
• Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.

UNIVERGE BLUE API Platform

NEC’s UNIVERGE BLUE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.

• Increase Productivity: Improve employee and customer experiences by enabling communication capabilities in everyday business apps
• Better Customer Experience: Access relevant customer data at the right time to deliver a more personalized experience
• Access Critical Data: Add employee calling and communication data to your business reporting tool(s)

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