CONNECT BRIDGE
Frequently Asked Questions (FAQs)

NEC UNIVERGE BLUE CONNECT BRIDGE enables inbound and outbound calling via desktop and mobile apps, plus includes an integrated suite of collaboration services including team chat, video conferencing, and secure file sync/sharing. CONNECT BRIDGE delivers all of the mission-critical collaboration tools a business requires to communicate from wherever needed.

CONNECT BRIDGE is a hybrid cloud/on-premises solution designed specifically for NEC. Unlike competitive solutions, CONNECT BRIDGE seamlessly integrates with NEC on-premises solutions – extending the capabilities of your PBX to remote, mobile, and hybrid workers without a software or hardware update.

• UNIVERGE SV9100
• UNIVERGE SV9300
• UNIVERGE SV9500

• Team Chat: Communicate with more than voice and email – use individual and group channels to have conversations, share files, and more with colleagues in real-time.
• Video Conferencing: Meet face-to-face and share your screen for more interactive and productive meetings.
• Calling*: Place, receive, and manage inbound and outbound calls from a desktop or mobile device to stay connected.
• Presence: Real-time working status of colleagues (available, away, offline, etc.) provides more transparency and increases efficiency by letting users know which colleagues are available for a quick call, chat, or meeting.
• File Sharing: Easily access, share, and collaborate on documents securely from any location.

* An additional integration between the new or existing NEC phone system is required to make/receive voice calls between CONNECT BRIDGE and the NEC phone system users or to/from the PSTN. To manage calls with external numbers, your NEC authorised representative will need to configure this additional integration between the new or existing NEC phone system and CONNECT BRIDGE. 

Users can download the apps from this page: https://www.univerge.blue/apps/en-us/

Click here to view and download this quick pre-qualification checklist.

• Whether an NEC phone system is new or existing,  you can keep your phone numbers, and add the tools your teams need to better communicate and collaborate whether in the office or from wherever
• Extend the capabilities and reach of your new or current phone system and protect your existing investment
• Bring all the business communications you need into a single, integrated, easy to use workspace
• Deploy quickly with no additional hardware or software
• Enjoy one monthly, per-user fee from the provider you can trust with your business communications - NEC
• If/when your business is ready to move fully to a cloud-based Unified Communications solution, we’ll transfer your entire business communications to the cloud with zero downtime and no interruptions to your user experience

• Desktop and mobile apps make it easy to stay connected, communicate and collaborate from the office, home, or anywhere in between
• User-friendly apps are easy to install – all you need is an internet connection
• Spend less time switching between apps and more time getting work done with access to team chat, video conferencing, calling, and file sharing in a single app
• Manage calls from your mobile device with your existing NEC phone number so your personal number stays private

UNIVERGE BLUE CONNECT BRIDGE extends the capabilities of NEC’s new or existing on-premises phone systems to NEC’s cloud-based collaboration tools giving users a truly integrated collaboration experience. The solution ensures ALL users will receive:

• A common dial plan and single corporate directory for all users
• Access to video conferencing, team chat, and file sharing
• Shared presence statuses
• Inbound and outbound calling*

* An additional integration between the new or existing NEC phone system is required to make/receive voice calls between CONNECT BRIDGE and the NEC phone system users or to/from the PSTN. To manage calls with external numbers, your NEC authorized representative will need to configure this additional integration between the new or existing NEC phone system and CONNECT BRIDGE. 

www.univergeblue.com/au/cloud-services/connect-bridge/ or reach out to your NEC authorized representative

Reach out to your NEC authorised representative or fill out the online Contact form at www.univergeblue.com/au/get-in-touch