UNIVERGE BLUE® Extend CRM Integrations

Connect the powerful communication capabilities of UNIVERGE BLUE CONNECT with your existing systems to drive customer retention and increase revenue.


  • Increase Productivity
  • Streamline Workflows
  • Increase Revenue
  • Easy to Use

Key features

  • Click-to-call: Click on any contact to make calls using UNIVERGE BLUE CONNECT directly within NetSuite.
  • Screen pops: Pull up existing customer records on incoming calls.
  • Create records: Create new contacts and leads with just one click.
  • Log calls: Quickly and easily take notes and log call details directly within NetSuite while on an active call.
  • Combine with UNIVERGE BLUE ENGAGE Contact Center: Further enhance productivity and customer engagement with additional functionality, available at no extra cost when you subscribe to both UNIVERGE BLUE CONNECT and ENGAGE Contact Center ADVANCED or COMPLETE services.


  •  Increase productivity: Embed UNIVERGE BLUE CONNECT into everyday business applications to automate workflows and maximize employee efficiency.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time.
  • Streamline workflows: Save time from switching between applications, eliminate misdials, create contacts and leads with just one click, take notes on active calls, and more.
  • Easy to use: UNIVERGE BLUE CONNECT for NetSuite is an easy-to-use and easy-to-deploy integration, with no heavy training or implementation costs.

Admin-User Guide End-user Guide

Must have active UNIVERGE BLUE CONNECT and NetSuite CRM accounts to use this integration.