Team Chat, Instant Messaging and Business SMS

Using the UNIVERGE BLUE CONNECT Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork and communication stress-free and easier than ever. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile applications.

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Also available within chat is NEC’s UNIVERGE BLUE AI Assistant, powered by UNIVERGE BLUE PULSE artificial intelligence (AI). AI Assistant is a business productivity tool using Generative AI to help employees access information easily and automate repetitive or time-consuming tasks. It’s built into the CONNECT desktop and mobile applications where all business communications and collaboration happens. It appears within CONNECT chat as a UNIVERGE BLUE Contact and can be added as a favorite contact. Additionally, this new productivity tool is available, free of charge, to all UNIVERGE BLUE CONNECT users (ESSENTIALS, PRO, PRO-PLUS, with Teams, BRIDGE PRO and BRIDGE PRO-PLUS users).

Team Chat Allows you to

  • Send and receive messages and attachments with team members (individuals and groups)
  • Pin favorite contacts, including AI Assistant, to the top of your list
  • Mobile chat and desktop chat messages are instantly synchronized
  • View free/busy/away statuses of all your contacts
  • Access to full contact chat history at anytime
  • Quickly get answers to questions even if you’re on the phone with another
  • Use AI Assistant for writing content, answering common questions, calculating a formula, writing code, translating text, summarizing information, and much more

Business SMS

  • Communicate more effectively with colleagues and customers using Business SMS on UNIVERGE BLUE CONNECT
  • Send and receive unlimited text messages* across the United States, Canada, and Puerto Rico from your business phone number using your CONNECT applications
  • Send text messages to colleague’s mobile number from your desktop or mobile CONNECT application
  • Text messages and chat history will automatically sync across UNIVERGE BLUE CONNECT Desktop and Mobile apps



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