UNIVERGE BLUE® Extend Contact Center integrations

UNIVERGE BLUE® ENGAGE for ServiceNow®

  • Alert and Adapt
  • Streamline Workflows
  • Easy to Use

Key features

  • Log call details: Easily annotate and capture key details from a call; save the call outcome/classification to the customer’s contact.
  • Record calls: Capture audio and screen recordings of interactions with customers and automatically store them in their contact record within ServiceNow.
  • Screen pops: Pull up existing customer contact records from incoming calls.

Benefits

  • Improve customer journey: Access relevant customer data at the right time to deliver a more personalized experience to each customer.
  • Increase productivity: Embed ENGAGE contact center functionalities into everyday business applications to streamline workflows and maximize agent efficiency.
  • Easy to use: Our integrations are easy to use and easy to deploy, with no heavy training or implementation costs required.

Must have active UNIVERGE BLUE ENGAGE ADVANCED or COMPLETE plan and active ServiceNow™ account to use this integration.

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