Empower Caregivers With More Responsive & Personalized Healthcare Services

UNIVERGE BLUE CLOUD SERVICES for Healthcare enables clinicians and caregivers to collaborate more effectively to create efficient and integrated cloud-based patient care and experiences.

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Empower Caregivers With More Responsive & Personalized Healthcare Services

UNIVERGE BLUE
Everything as a Service for Healthcare

Healthcare organizations, with UNIVERGE BLUE’s feature-rich highly available communications and infrastructure services, can achieve exceedingly connected environments where patients and care providers benefit from safe, secure and assured connectivity and functionality. Patient care becomes more immediate, dynamic and adaptive while UNIVERGE BLUE’s cloud infrastructure services offer the reliability needed to support healthcare organization’s information intensive and compliance controlled caseloads.

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DYNAMIC NOTIFICATIONS
SHORT MESSAGE SERVICE (SMS)

NEC‘s UNIVERGE BLUE ENGAGE leverages its Dynamic Notification module to send outbound voice, SMS, and/or email notifications. Contact your customers using their preferred method of communication – or choose the most appropriate one. Key benefits and uses include revenue generation, operational efficiency, scheduling, customer care, surveys and much more.

UNIVERGE BLUE SMS
WITH 90% OF ALL MESSAGES READ IN 90 SECONDS, SMS IS A GREAT WAY TO CONNECT WITH PATIENTS

Why UNIVERGE BLUE CLOUD SERVICES for Healthcare

CARE TEAM INTEGRATION

Highly integrated communications and collaboration tools allow caregivers to interact effortlessly and share information more easily for more coordinated and attentive team care.

HIGH AVAILABLITY

Highly available infrastructure delivers multi-tiered resiliency for comprehensive protection of critical records and data vital for effective patient and facility management.

QUICK RESPONSE TIME

Presence-based and call-routing communications quicken response time and gathers caregivers promptly when situations demand swift and skilled attention.

ADAPTIVE SERVICES

Attendant services automate calls to reduce backlogs and provide correct answers to frequently asked questions by allowing patients, family and visitors to self-manage their inquiries.

UNIVERGE BLUE Cloud Solutions
Reduces Administrative Tasks Helping
IT Departments Help Their Organizations

Discover How UNIVERGE BLUE
Can Promote Better Patient Care

Team Collaboration

Voice, web and video conferencing for greater healthcare provider and caregiver collaboration and patient wellbeing Explore

Voice, Presence & UC

Communications for highly responsive healthcare environment and caregiver, patient, loved ones interaction Explore

Data Recovery

Data archiving, management and recovery for compliant protection and accessibility to confidential healthcare records Explore

Mobility

Flexible whenever, wherever communications for dynamic, adaptive and cross facilities connectivity Explore

Contact Center

Agent, attendant and caller management and supervision for front line attentive and tailored services Explore

Security

Safeguards against threats and failures for operational control and loss prevention, and enables full HIPAA compliancy Explore

Integrated Communications

Integration of voice, chat, video conferencing and contact center functionality into standard enterprise applications for streamlined caregiver accessibility Explore

DYNAMIC NOTIFICATIONS

Send outbound voice, SMS, and/or email notifications for enhanced patient experience, reduced no-shows and improved operational efficiencyExplore

File Sync & Share

Individual file backup, storage, antivirus, sharing and synchronization for targeted information handling Explore

MOVE YOUR CONTACT CENTER TO THE CLOUD AND  
EXCEED YOUR staff and patients EXPECTATIONS 

Connect For Healthcare

Delivering essential voice services that enable HIPAA compliance and
provide high reliability and security.

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SHORT MESSAGE SERVICE (SMS) FOR HEALTHCARE

Leveraging the Dynamic Notification
module to send outbound voice, SMS, and/or email notifications.

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Patient Experience

Providing healthcare organizations with contact center tools that simplify and improve the patient experience.

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