Interactive Voice Response (IVR) systems have been around for a long time. We've all used them, and when configured correctly, they can help boost sales, reduce churn, and increase customer satisfaction.
However, due to their inherent complexity, IVRs used to require specialized teams to configure them. That meant time, tickets, and ultimately money, for both partners and customers.
UNIVERGE BLUE ENGAGE Easy-IVR. With Easy-IVR, both Channel Partners and end-users alike have the power in their hands to build new IVRs – or edit existing ones - in as little as 5 minutes.