CHALLENGES
“When lockdown kicked in our existing phone system was no longer fit for purpose. Our team quickly became homeworkers and used their mobile phones for business use. Providing our high standards of customer service was challenging, as we had no call transfer and had to write down client numbers for call backs. This was also costing the business a considerable amount extra each month.”
“We chose the UNIVERGE BLUE mobile app because of its ease of use – the team love it!”
SOLUTION
“We chose the UNIVERGE BLUE mobile app because of its ease of use – the team love it! It also provides the flexibility we were after, especially for our home workers and when on client visits. As we continue to expand as a company, adding new users is a seamless experience. Previously we used an external supplier for music-on-hold and bespoke voicemail messages which was a further expense - these services are now included within our UNIVERGE BLUE package.
Challenges
- Previous phone system didn’t have home working capabilities
- High costs for personal mobiles
- Customer experience levels compromised
Solution
Results
- Substantial cost savings
- Increased flexibility for home workers & team member on client visits
- Improved productivity & customer service
Overall UNIVERGE BLUE has provided us with substantial cost savings.
Lisa Smith
Operations Manager
RESULTS
Our call package includes free mobile calls including international ones. Overall UNIVERGE BLUE has provided us with substantial cost savings. Also, training new starters is simple as the system is so intuitive and easy to use. And our productivity with the slick call control, even with our home workers, has improved the all-important customer experience.”
ABOUT
Working in tandem as financial and accountancy recruitment agencies, Southern-based Chilworth Partnership and sister company VR Partners share the same core values – a focus on people, industry expertise and transparency. They provide exceptional candidates and outstanding clients a more personal, premium service.
OUR PRODUCTIVITY WITH THE SLICK CALL CONTROL, EVEN WITH OUR HOME WORKERS, HAS IMPROVED THE ALL-IMPORTANT CUSTOMER EXPERIENCE”
