Contact Center

UNIVERGE BLUE Cloud Contact Center

Customer Engagement Starts in the Cloud

Contact center agents are a first point of contact customers have. UNIVERGE BLUE Contact Center enables you to efficiently handle all customer communication channels – phone, email, chat, video and voicemail. NEC brings 100+ years of communication technology experience, with the right features to jumpstart your cloud contact center today:

  • Skills-based Routing
  • Omni-Channel
  • Real-time Monitoring
  • Social Media
  • Historical Reporting
  • CRM Integration
  • Desktop Sharing
  • Web Chat
  • Interactive Voice Response (IVR)
  • Outbound Dialing
  • Agent Screen Pops
  • SMS Integrations

Features

Multi-Tenant, Enterprise-Class Reliability

UNIVERGE BLUE is an enterprise-class, hosted contact center delivering strong multi-tenant capabilities.

  • Centralized Administration & Monitoring
  • Disaster Recovery
  • Multi-Tenant
  • Scalability up to 20,000 Agents

Build Relationships

Create an efficient, highly-personalized experience with every customer interaction. Contact center agents are the first point of contact customers have with an organization. With the right contact center solution, an organization can efficiently handle all customer communication channels. Let your customers choose how they want to communicate. The enterprise-class UNIVERGE BLUE Contact Center will empower your people to connect with them.

Learn more about Contact Center Features

Private Cloud

Focus your training on customer service, not technology. UNIVERGE BLUE Contact Center’s cloud-based features operate via an easy-to-use graphical user interface (GUI).

Hybrid Cloud

UNIVERGE BLUE Contact Center provides the ability to manage and use agents in multiple locations. Easily add or reduce agents to meet seasonal spikes and business growth demands.

Public Cloud

High reliability is mission critical. Software updates and maintenance are done in the cloud, keeping your operations up and running with no downtime.

Built by NEC

Backed by 100+ years of experience, innovation and infrastructure investment. NEC is a trusted, global leader in communications technology.