Voice Features

UNIVERGE BLUE Voice Features

Access Anywhere, Anytime, On Any Device

UNIVERGE BLUE provides more than 200 enterprise-grade phone service features and applications that no competitive business should be without. Communications in the cloud means anywhere, anytime access on any device. Mobile devices. Desktop and computer phone systems. Multiple locations. Remote workers. All your phone needs for a single low monthly payment.

Voice Features Available:

  • Automated Attendant

    A reliable 24x7 attendant allows callers to use their voice or touchtone keys to find what they are looking for.

  • Interactive Voice Response(IVR)

    Create customized messages and self-service menus to provide your callers access to the information they need.

  • Call Transfer

    Easily switch a live call from your desk to your smartphone, computer, or another desk without interruption. UNIVERGE BLUE gives you the power to transfer calls between devices as they are happening.

  • Call Waiting

    Allow callers to reach you even when you’re on another call. Easily switch between calls as if you had two phone lines.

  • Call Screening

    Your own virtual personal assistant announces the caller; allowing you to accept, acknowledge or transfer the call.

  • Call Twinning

    Easily set your profile to ring one or multiple devices at the same time – all from a single phone number.

  • Call Recording

    Record calls on demand or use preset automation. Save recordings for reference later.

  • Call Management

    Eliminate misdialed numbers. Place calls, set up conferences and more, all with a simple, but powerful drag and drop interface.

  • E911

    A free Emergency Response Location (ERL) and a phone line can be added for failover support for outgoing 911 calls.

  • Endpoints

    Desktop Phone, Softphone, Mobile Devices: the power of unified communications is available to you.

  • Directories

    Online smart directories provide quick access to colleague extensions and availability. Anytime, anywhere, on any device.

  • As new features are developed, they can be easily added to your service via the cloud with no downtime and no interruption to your operations.

    UNIVERGE BLUE, Your Communications Partner

    With the incredible rate of technology change, capital investments in communications infrastructure is a significant risk. UNIVERGE BLUE takes the burden of developing, maintaining and securing your communications infrastructure to the cloud, allowing you to focus on your core business.

    Cloud Security & Support

    UNIVERGE BLUE lives in the cloud; a multi-tenant, enterprise-grade communications solution that highlights scale, resiliency and interoperability, protected by the latest security technologies.

    • 24/7 support and system monitoring
    • Cutting-edge encryption and security protocols
    • Enterprise-class physical security at all data centers
    • Disaster proof: mirrored backups at multiple data centers

    Current information is always at your fingertips. Connect and empower your people. Stay focused on your business. We’ll handle your communications infrastructure.

    Features

    Built by NEC

    Backed by 100+ years of experience, innovation and infrastructure investment. NEC is a trusted, global leader in communications technology.